Frequently Asked Questions

Orders & Personalization

Q: Can I personalize my jewelry?
Yes! Most of our pieces can be engraved with names, dates, coordinates, or special messages. We also create custom message cards to make your gift extra meaningful.

Q: How do I enter my personalization details?
On the product page, you’ll see a personalization box. Enter your text exactly as you’d like it engraved. Double-check spelling, punctuation, and dates before checkout.

Q: Can I see a preview before you make it?
For certain designs, yes — we can send a digital proof upon request before engraving begins.

Materials & Quality

Q: What materials do you use?
We use high-quality stainless steel with optional finishes: 14k white gold, 14k rose gold, 18k yellow gold, and sparkling cubic zirconia accents.

Q: Is your jewelry hypoallergenic?
Yes, stainless steel is hypoallergenic and safe for sensitive skin.

Q: Will my jewelry tarnish?
Our stainless steel and gold-plated finishes are crafted for long-lasting wear with minimal maintenance. For best results, follow our [Jewelry Care Instructions] to keep your piece looking beautiful for years to come.

Shipping Info

Q: How long will my order take to arrive?
Because each piece is made to order, our fulfillment time is typically 2–5 business days. Once your jewelry is ready, delivery takes an additional 2–5 business days, depending on your location and shipping method.

We’ll send you a tracking number as soon as your order ships so you can follow it every step of the way.